At, we promise to sell only authentic & pure foods items, with no compromise on quality and quantity. However, in cases of faulty items anyone can return or exchange any item to us within the same day or next day of receiving your original order for free in Dhaka city. In case of outside of Dhaka, it will take 2/5 working days to return or refund those faulty damaged items.
We take pride in the brand and products we stock and have tried and tested all of them before they make it onto our site. However, mistakes happen in production/ transportation and we never want a customer with a faulty item. It is best way to check/examine the items in front of delivery man and if you find anything faulty then return it immediately and collect new item or refund your money . You don't need to pay any delivery charge at all, BABAIBD.COM guarantee you.

Mandatory Note:

Refund will be made onto the original mode of payment like same amount you paid for the item or refund though cash for cash/ Bkash for Bkash or Nogod fo Nogod. However, anyone can return the faulty items directly to our office and refund it or exchange for new items also.

Boxed Items:

Food items(such as curd, sweets etc) presented in a branded box must be returned in their original, undamaged packaging as this is considered part of the product & considered unfit for resale if the packaging is damaged. Please note that food items returned without their box or in a damaged box may not be accepted.

Cancelling Order:

Customer has the right to cancel order at any time before delivery of the items. Customer will be refunded the full amount paid including delivery charges back to the payment solution used initially by the customer, if cancelled prior to dispatch.

How to cancel Order:

Please notify our customer service team in writing to - before 24 hours of placing your order. You can also call to our customer service team at...017... Please do not hesitate to contact us for any further queries. We are always happy to answer!

What form of refund am I eligible:

Once the product has been evaluated & it is eligible for return, we will issue the refund back to the original mode of payment or as a store credit that you can use to order a replacement item or use it on your next purchase at This will be valid for 1(one) month.

Items not Eligible for Return:

  • If item belongs to the list of Non-Returnable items (perishable items)
  • Any consumable item which has been used or partly consumed
  • If item or original packaging has been damaged
  • Items with tampered or mixes with other products
  • If item has been returned after 2 days

Items Eligible for Return:

At, you can return & get refund for Non-Perishable items such items are listed below:

  • RICE
Our return & refund policy for non-perishable items lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange. To complete your return, we require a receipt or proof of purchase.

Sale Items(if applicable)

At only regular priced items may be refunded, unfortunately sale items cannot be returned/ refund .

Free Returns How?

Option (1): Email- and drop the items to us at our office 5/10 B Block-A Lalmatia, Mohammadpur Dhaka-1207 Bangladesh. Upon inspection and confirmation of the item being in perfect sellable condition, we will refund the amount to you via your preferred methods or cash.
Option (2): Email- and we will schedule one of our delivery men to pick up your returned products package when we are next in your area- free. We will confirm receipt as soon as we received it for refund processing.

How long does it take for the whole return & exchange process?

At BABAI, we usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 1-3 working days from when we have received and evaluated the product. Refund to cash or e-payment like BKASH/Nogod usually takes 1-2 working days from when we received and evaluated the product finally.

What delivery destinations does BABAI online shop return policy apply to:

Our return & refund policy is applicable to items delivered within Bangladesh only. For urgent delivery, should you not want to wait for a driver to be in your area, we can arrange a pickup which will be charged at the started delivery charges.

Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card Debit or Credit Card Payment Reversal 9-10 working days
bKash Bank Deposit / Mobile Payment Reversal 7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
Babai Voucher Refund Voucher 1-2 working days